Overview
Our Refund and Returns Policy aims to provide a smooth and reliable shopping experience. This policy outlines how refunds and returns work for purchases made through our website. For questions at any time, please visit our Contact Us page.
14-Day Returns
UK customers may cancel eligible orders within 14 days of delivery. Returned items must be unused, unopened, and in original packaging.
Once approved and received, refunds are issued to the original payment method.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on opened:
Faulty items are still covered under your legal rights.
Faulty or Incorrect Orders
If an item arrives faulty, damaged, or incorrect, contact us immediately via Contact Us. You may qualify for a replacement or refund under UK consumer law.
Refund Processing
Approved refunds under our Refund and Returns Policy are processed after inspection. Delivery fees are refunded only when items are faulty or the full order is returned.
For details on how we protect your personal information during transactions, see our Privacy Policy.
Return Shipping
Customers cover return postage unless the item is faulty. We recommend tracked shipping, as we are not responsible for lost returns.
Browse eligible products anytime in our Shop.
Updates
We may update our Refund and Returns Policy periodically. The latest version will always appear on this page.
